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Real engagements, real outcomes, told without the puffery. Each case study includes the brief, the constraints, what we built, and what changed.
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Cutting support response times with retrieval-augmented AI
A growing SaaS team was drowning in tier-1 tickets. We built a single retrieval-augmented model on top of their existing helpdesk and ran it as a draft assistant for human agents. Three weeks later, response times dropped 70% and the team stopped hiring more tier-1 reps.
Generating 30,000 product descriptions from spec sheets
A mid-sized retailer had 30k SKUs and one copywriter. We built a small pipeline that pulled spec sheet PDFs, extracted attributes, and generated product copy in their brand voice — with a human review step for the top 1% revenue items. Cleared the backlog in two weeks.
Consolidating four spreadsheets into one workflow
An ops team was running their entire dispatch on four overlapping Google sheets and a Slack channel. We built a small workflow tool that pulled from their TMS, surfaced exceptions, and automated the routing decisions that had been done manually. Reclaimed 12 hours/week.
Marketing email orchestration that 3x'd conversion
A DTC brand had a beautiful brand and chaotic email marketing. We rebuilt their lifecycle automation from scratch — segmentation, content templates, send-time optimization — and connected it to their existing Klaviyo. Conversion on lifecycle emails tripled in the first 90 days.